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100% PRICE REFUND IF YOU ARE NOT FULLY SATISFIED
We are confident that you will love your FiorSó jewellery. So much so that we are happy to offer free returns + a no quibble 100% price refund in the unlikely event that you are not fully satisfied with your jewellery. This even applies to earrings!
All you have to do is follow the process set out in our Refund Policy.
Some more helpful information can also be found in our Refund and Returns Frequently Asked Questions below.
What if I change my mind once I have received my item, and want to return it?
We are sure you will love your FiorSó jewellery! However the unlikely event you are not 100% satisfied we are happy to provide a no-quibble full price refund (for customised items, see below).
All you need to do is follow the process set out in our Refund Policy.
It is very important that you have not tried on or worn the jewellery, and any hygiene seals remain in place at all times, if you wish to return it due to a change of mind.
Are earrings returnable?
Yes, earrings can be returned and refunded provided you have followed the process set out in our Refund Policy.
It is very important that you have not tried on or worn the earrings, and the hygiene seals remain in place at all times, if you wish to return them due to a change of mind.
For customised items, see below.
Who do I contact and how long do I have to decide?
What if I'm purchasing the jewellery as a gift?
You must confirm in writing to email@example.com within 14 days of receiving your jewellery directly from us that you wish to return it and obtain a refund. So:
- If your gift was sent directly by us to the gift recipient, then you/they have 14 days from the date they receive the gift from us to inform us accordingly.
- If your gift was sent directly by us to you (which you then passed on to a third party recipient), then you have 14 days the date on which you received the item from us (not from the date you passed it on to the third party recipient) to inform us accordingly.
What about customised items?
Unfortunately we are unable to accept returns on customised items as a general rule. However, in exceptional circumstances we may agree to a return and refund. Please contact us at firstname.lastname@example.org within 14 days in line with the above section.
Where do I find more information?
See our Refund Policy for the full process to be followed and more details.